Refund & Return Policy

We at CzechWineDirect.com (CWD) are committed to ensuring our customers’ satisfaction not only with our products but also with our service. If any product had been damaged during shipping or you have received an incorrect wine, or if you received an off-condition or otherwise flawed wine, please contact us immediately. Provide us with your order number, a detailed description of the reason for your dissatisfaction, and other relevant info including pictures. Our Customer Service department will review each specific circumstance on an individual basis, and determine whether the return request meets our acceptance criteria. If it’s found that the responsibility for the error or flaw is on our end, we will either, pursue a claim with the shipping company, exchange the bottle(s) or issue a refund for the applicable amount. Please note that shipping charges are not refundable and we don’t accept returns after 5 days of the product arriving at the final destination.

California law does not allow us to accept returns of wine or other alcoholic beverages if you do not like the product, change your mind after an order, want to return a gift, or return your overbought excess inventory from a previous purchase. Once wine has left our storage facility, the buyer is solely responsible for any loss or damage. Buyer agrees to provide a business shipping address and is responsible to contact us regarding alternative or special shipping arrangements.

All wine is sold “as is” and final once shipped or received. We cannot accept a return for any opened wine under any circumstance.

We do not recommend ground delivery for orders and we strongly urge you to consider the effect of weather conditions when selecting a shipping method. We will not be held responsible for damaged products due to the selection of such delivery service chosen. Neither we nor the shipping company contracted on your behalf to deliver your wine provide insurance coverage against weather-related damage that may occur in transit. This is because of the potential heat exposure through summer or extremely cold conditions during winter. After your wine has safely left our facility we do not accept returns due to such damage. If you desire to put your order on hold until temperature conditions are more suitable for shipping contact us with your request and we may do so at no additional cost.

Please feel free to contact us if you have additional questions.