FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown on our website. We update our website descriptions and images as soon as we are aware of noticeable variations in our products so if you notice a difference please contact us.

How do I subscribe to your newsletter?

The option to subscribe to our newsletter is provided as a popup on every top page of our website if you can’t find it contact us for help.

Will you restock items indicated as “out of stock?”

Restocking of the item indicated as “out of stock” is completely relative and cannot be guaranteed for all items on our website. If you are interested in an “out of stock” item, please contact us, and we would get back to you on the availability of the item.

How can I return an item?

For details see our Refund & Returns Policy.

Where can I ship my return?

Contact our staff for specific return instructions. For details see our Refund & Returns Policy.

How do I contact sales or customer service?

You may contact our staff via email 24/7 but please note we answer faster during normal business hours Monday to Friday from 9 am to 6 pm Pacific Standard Time.

How can I report a problem using your website?

We appreciate your help in identifying any problems you experience with our website. Please contact us with a description of the problem. If possible, please include information on which operating system and web browser are you using.

QUESTIONS OR COMMENTS?

CONTACT US