Privacy Policy

This privacy policy covers how CzechWinesDirect.com (CWD) handles your personal information, what information we collect and receive in regards to your past, present, and future use of our website and its related to products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. The following sections set forth policies designed to provide you with such information. Please note that from time to time we may update this policy to improve or clarify our privacy efforts.

Use of information:
We ask for data that helps us personalize your experience on our website. CWD takes reasonable steps to prevent the disclosure of unauthorized information to anyone other than CWD and its affiliates.

The use of "cookies" on your computer is required for our web service. A cookie is a part of the information exchanged between your browser and our server. The file contains only basic non-identifying information and does not contain any secure information. When you sign in, our website reads this information and uses it to identify you during your visit. Cookies also allow faster access to pages that you already visited. If you turn off cookies in your browser, you may not be able to use some of the personalization in your account area, and certain areas may require you to sign in to perform a task.

Cookies do not contain any personal information about a specific user. CWD does not use cookies or other non-consensual methods to take personally identifiable or online contact information about you from your computer. Except for certain activities, as described here we don’t use cookies for direct marketing or promotional purposes or collect information specifically about you for sharing with third parties.

What information we collect:
Much of our website is possible to access without providing any personally identifiable information. An exception is if you purchase products and services from our web. We may also request or collect information from you voluntarily when you:
(1) Register with our web.
(2) Sign up for an email newsletter or notifications.
(3) Shop our web.
(4) Send questions or comments to our customer service.
The requested information may include personal information such as your name, email address, phone number, home address, and if you purchase our products we will ask for your full name, credit card number, and its expiration date, billing, and shipping information. If you register an account you will be asked to create a username and password.

You may change all personal information that you provide to us, such as your name, address and email address, and your registration information at any time. This information will be available only to you unless consent has been provided for other use, our employees, and CWD affiliated third parties, who are contractually committed not to share it further, other than as necessary to process your order or offer you services.

Registration:
In order to register with our site, you have to supply personal information such as your full name, email address, and mailing address. As a registered user you are asked but not required to participate in our email newsletter and notification program to receive offers of interest to you, but always free to change your preferences or "opt-out" of these mailing programs.

Online purchases:
We do not share or sell personal information that we receive online to outside companies. Our website administration partners have access to our info data but only to provide data or server maintenance, support, troubleshooting or security, or other similar services. If CWD believes that someone's behavior while being on our web may harm our good name or anyone else, we may disclose the relevant personal information to prevent such activity. In such a case we try to identify, contact or bring legal action against the wrongdoer. We may also disclose any personal information as required by law or in response to legal action.

Opt-out:
If you do not want CWD to send you mail, email, newsletter, or notifications about our products and services, you can "opt-out" at the time of registration. If you are already receiving email, newsletter, or notifications, or regular mail and you choose to opt-out and have your name removed from CWD mailing or emailing list, you can do so by contacting us by email.

Use of email address:
We use email addresses for identification purposes, they serve as unique usernames for registered website users. They are also used for correspondence with you relating to email notifications, order acknowledgments, confirmations, and other related communication. We may disclose your email address to CWD-affiliated third parties who are assisting us in providing services to you. You have the choice to opt-out of our email alerts at any time. If your change your email address, ensure to update your information in your account area of the site.

Other use:
We may also use data related to your use patterns and your personal preferences to improve the online experience you and others are receiving. For instance, if multiple users experience the same issue, we may use this data to improve the site functionality. Most of this type of data is analyzed in cumulative form and we cannot identify you from the data and your identity remains anonymous. Our intention is not to share your individually derived data with anybody. On occasions however we may use the analyzed or cumulative data for legitimate business purposes. You have the right to an explanation of what data is being collected, who used it, and what it is used for provided it is still under our control. We will provide such information upon request. Should you wish to request such information contact us.

Security:
We use the latest in encryption technology including digital certificates and secure e-commerce hosting and authentication to ensure that your personal information is secure. These digital ID certificates function in a similar way to your driver's license, passport, or membership card. Digital IDs are important in electronic commerce because they verify the identity of the parties involved. Thanks to this technology your online purchase at CWD is as secure as using your credit card at the local store or restaurant. In addition, we ensure the privacy of this information not only online but through our back-end verification system.

Whenever you submit your information to a server your browsers such as Google Chrome, Mozilla Firefox, or any other browser you are using will check to see if your information is transmitted to a secure source. If you see a warning message indicating that you are about to send unsecured information do not proceed any further. Such information is insecure and could be observed by a third party while in transit. If you are submitting passwords, credit card numbers, or other information you would like to keep private you need to ensure you are doing so via a secured connection. An unsecured message is designed by the browser provider to remind you that some sites are not encrypting the data you send them. The browser only makes a strong encryption connection when the server requests it like at the page where you enter your credit card information.

Right before you enter your personal information our website activates a secure environment. This is especially important on the checkout page. The best way to visually verify that your browser is secure is by looking for the security icon which looks like a padlock or a key and it is specific to your browser. Additionally, in the address bar, you will notice the URL changes from "HTTP:” to "HTTPS:". The letter "s" indicates a secure connection. After clicking "Checkout" in your shopping cart the security icon appears in the secure mode. You are in the Secure Zone.

Disclaimers:
CWD DOES NOT PROMISE THAT OUR SITE OR ANY CONTENT, SERVICE, OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. CWD CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU PROVIDE TO OR RECEIVE FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. CWD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. CWD DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY CWD SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST CWD FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability, or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of, or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

CWD reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Limitation of Liability:
Except where prohibited by law, in no event will CWD be liable to you for any indirect, consequential, exemplary, incidental, or punitive damages, including lost profits or personal data, even if CWD has been advised of the possibility of such damages.

If notwithstanding the other provisions of these Terms of Use, CWD is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, CWD’s liability shall in no event exceed the greater of (1) the total of any purchases, subscription or similar fees concerning any service or feature of or on the Site paid in the one (1) month before the date of the initial claim made against CWD, but not including the purchase price for any CWD products or services, any Wine Club membership, or service or similar support program, or (2) US$100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.
Indemnity

You agree to indemnify and hold CWD, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against CWD by any third party due to or arising out of or in connection with your use of the Site.

Please feel free to contact us if you have additional questions.